Shipping & returns
Courier delivery nationwide, or free pickup from the studio.
LAST UPDATED [DATE]
Delivery
- Standard delivery: door-to-door courier anywhere in the Philippines for a flat ₱150. Couriers: [COURIERS].
- Studio pickup: free. Pick up at [STUDIO ADDRESS] during [STUDIO HOURS]. We'll text you when your order is ready.
- Tracking: when your order ships we email you the courier and tracking number. You can also follow every order on its status page, linked from your confirmation email.
When will my order arrive?
Items in stock usually leave the studio within [DISPATCH TIME]. Made-to-order items are printed for you first — each product page shows its lead time ([LEAD TIME]). Courier transit: [TRANSIT TIMES].
Payment
GCash, Maya, cards and cash on delivery. Online payments are processed by PayMongo — we never see or store your card number. Cash on delivery is available with standard delivery only.
Returns
- Shop items can be returned within [RETURN WINDOW]. [RETURN CONDITIONS — e.g. unused, original packaging].
- Custom work (modeling, design, and prints from your files) is final once approved.
- Damaged or wrong item? [DAMAGE POLICY — how to report, deadline, replacement or refund].
- Refunds go back to the original payment method within [REFUND TIME]. [WHO PAYS RETURN SHIPPING].
Questions
Contact us with your order number (it starts with NMB-), or email [EMAIL].